Privacy Notice

1. Who We Are

LETORA LIMITED is a registered letting agency based in London, offering property management and rental services. We are committed to ensuring the confidentiality and protection of your personal information.

2. Information We Collect

We collect and process the following personal data:

• Personal Identification Information: Name, address, email address, phone number
• Financial Information: Payment details, bank account details, credit history (for tenants)
• Property Information: Address, type of property, lease details, and other property-specific information
• Identification Documents: Copies of IDs, utility bills, etc., for tenant verification and compliance checks
• Correspondence: Any communication between you and us, including emails and phone calls

3. How We Use Your Data

• To process rental applications and verify tenant identity
• To manage and administer tenancy agreements and contracts
• To provide property-related services (e.g., repairs, maintenance)
• To comply with legal and regulatory obligations, such as Right to Rent checks and anti-money laundering procedures
• To communicate with you regarding property-related matters, payments, and services
• To send you relevant marketing communications (only if you have opted in)

4. How We Share Your Data

We may share your personal data with third parties for the following purposes:

• Service Providers: Contractors or companies we engage for property maintenance, repairs, and related services
• Government Agencies: For compliance with legal obligations (e.g., HMRC, Local Authorities)
• Credit Reference Agencies: For tenant background and credit checks
• Legal Professionals: In case of disputes or legal proceedings

We will not sell or rent your personal data to third parties for marketing purposes.

5. How We Protect Your Data

We use a variety of security measures to protect your personal data, including encryption, secure servers, and access controls. We will ensure that any third parties who process your data on our behalf also comply with appropriate security measures.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this notice, and to comply with legal obligations. After this period, your data will be securely deleted.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request that we correct any inaccuracies in your personal data.
• Erasure: You can request that we delete your personal data, subject to certain conditions.
• Objection: You can object to the processing of your personal data in certain situations.
• Portability: You can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can control the use of cookies through your browser settings.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website, and the updated version will indicate the date of revision.

10. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us at: